Tagline: For Indians To Get FTR & not get their Maritals into Soup, Follow this Indian Marital SOPs.
Below is the Standard Operating Procedure (SOP) for facilitating properly filtered, matched, verified, and arranged marriages for Indian and global clients, presented in a clear and concise format for chat display.
Standard Operating Procedure (SOP) for Marital Matchmaking Services
Purpose
To ensure a transparent, culturally sensitive, and ethical process for filtering, matching, verifying, and arranging marriages for Indian and global clients.
Scope
Applies to all personnel involved in matchmaking, including client coordinators, data analysts, verification teams, and counselors.
Definitions
- Client: Individual seeking matchmaking services.
- Profile: Client’s personal, professional, cultural, and familial details.
- Match: Potential pairing based on compatibility.
- Verification: Confirming authenticity of client information.
Procedure
1. Client Onboarding
- Registration: Collect details (name, age, gender, contact, cultural/religious preferences, family background, profession, partner preferences).
- Documentation: Request ID proof, educational certificates, income proof, horoscope (if applicable).
- Consent: Obtain signed consent for data usage and verification.
- Profile Creation: Enter data into a secure database, complying with data protection laws (e.g., GDPR, Indian laws).
2. Filtering Process
- Initial Screening: Filter profiles by age, religion, location, education, etc.
- Cultural Compatibility: Apply filters for caste, community, or cultural values.
- Preference Weighting: Prioritize matches based on client preferences (e.g., 30% education, 20% religion).
- Exclusion Criteria: Remove profiles not meeting critical requirements (e.g., dietary habits, marital status).
3. Matching Process
- Compatibility Analysis: Use algorithms to score matches based on shared values, lifestyle, and astrology (if requested).
- Shortlisting: Select top 5–10 matches per client.
- Counselor Review: Ensure alignment with nuanced preferences (e.g., personality, family expectations).
- Client Feedback: Present shortlisted profiles for client approval.
4. Verification Process
- Identity Verification: Cross-check IDs (e.g., Aadhaar, passport).
- Background Check: Verify education, profession, family background, and residency status (for global clients).
- Criminal Record Check: Confirm no criminal history (if legally permitted).
- Astrological Verification: Verify horoscopes for Indian clients (if applicable).
- Fraud Prevention: Flag inconsistencies for manual review.
5. Arrangement of Meetings
- Client Approval: Share verified profiles and obtain mutual consent.
- Initial Communication: Facilitate secure chat or calls.
- In-Person/Virtual Meetings: Arrange safe, neutral meetings or video calls.
- Family Involvement: Coordinate family meetings for Indian clients if required.
- Follow-Up: Collect feedback post-meeting to assess compatibility.
6. Post-Match Support
- Counseling: Offer pre-marital counseling on expectations and conflict resolution.
- Documentation Support: Assist with marriage registration or visa processes.
- Feedback Loop: Collect client feedback to improve services.
Responsibilities
- Client Coordinator: Handles onboarding, communication, and feedback.
- Data Analyst: Manages filtering and matching algorithms.
- Verification Team: Conducts background and document checks.
- Counselor: Reviews matches, facilitates meetings, and provides counseling.
Compliance and Ethics
- Adhere to data protection laws (e.g., GDPR, Indian laws).
- Ensure no discrimination based on caste, religion, gender, or ethnicity.
- Maintain client confidentiality.
- Obtain explicit consent for verification and data sharing.
Performance Metrics
- Client satisfaction: >90% positive feedback.
- Match success: >50% proceed to meetings.
- Verification accuracy: 100% accurate checks.
- Turnaround time: <7 days from onboarding to shortlist.
Revision History
- Version 1.0, June 2025: Initial draft.
Tagline Reminder: To not be in Marital Soup, Follow the SOPs.
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